PRIVACY POLICY
Effective Date: September 2024
We appreciate your privacy. This Privacy Policy outlines how ONE OF OTHERS ("we," "us," or "our") collects, uses, and shares information about you when you use our websites and online services or otherwise interact with us.
Please read this Privacy Policy carefully. If you have any questions or concerns, contact our customer care team at hello@oneofothers.com. By providing your personal information, you indicate that you have read and accepted this Privacy Policy. If you do not wish to provide personal information, you may choose not to do so; however, this may affect your use of our website or any products and services offered.
COLLECTION OF PERSONAL INFORMATION
Personal Information:
The information we collect is depending on the purpose for which it is being collected. This may include:
- Name
- Contact details (email address, address, telephone number)
- Demographic information (such as postcode)
- Any other information requested on our website or provided by you.
Non-Identifiable Information:
We automatically collect non-identifiable information when you visit our website. This may include:
- Your computer's IP address
- Browser type
- Referring webpage
- Pages visited on our site
- Time spent on those pages and other statistics.
This non-identifiable information is collected for analysis and evaluation to improve our website and experience. It will not be used in association with any personal information.
HOW INFORMATION IS COLLECTED
We may collect your information in several ways, including:
Directly from you when you:
- Browse our website
- Register on our website
- Log in to your account
- Place an order
- Contact our Customer Care
- Interact with us on social media
- Communicate with our team members.
From third parties such as our related entities and business partners.
HOW YOUR INFORMATION IS USED
We may use your information for purposes including:
- Creating orders and transaction records
- Communicating with you about products, services, and special offers
- Performing research and analysis
- Conducting market research and business development
- Delivering personalized site content
- Marketing and direct marketing
- Complying with laws and regulations.
PERSONAL INFORMATION DISCLOSURE TO THIRD PARTIES
We may disclose your personal information to:
- Assist in providing products and services you have requested (e.g., delivery service providers)
- Credit reporting agencies and regulatory authorities if payments are not fulfilled
- Courts and law enforcement as required by law
- Conduct market research or deliver targeted advertisements (excluding SMS opt-in and consent data).
Where we disclose your personal information to third parties, we will request that they adhere to this Privacy Policy.
ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
Under the Privacy Act, individuals have the right to access their records. You may request details of the personal information we hold about you in writing. We will process your request as quickly as possible. If you wish to remove your personal information from our database, please contact Customer Care at hello@oneofothers.com.
MAKING A COMPLAINT ABOUT BREACH OF PRIVACY
If you have questions, comments, or complaints regarding our practices, or believe we have not adhered to this Privacy Policy, you can contact us at hello@oneofothers.com. More information about privacy can be found on the OAIC website at oaic.gov.au.
COOKIES
We use cookies on our website to personalize our service and track visitor behavior. By using our website, you agree to the use of cookies. You can modify your device settings to prevent cookie use, but this may affect your user experience and limit some functionalities.
Types of Cookies We Use:
- Analytics Cookies: To measure and analyze how customers use our website.
- Customer Preference Cookies: To remember your preferences (e.g., language or location).
- Targeting/Advertising Cookies: To deliver relevant marketing materials.
POLICY CHANGES
This Privacy Policy may be amended from time to time. Your continued use of our website indicates your acceptance of any changes. We recommend checking this Privacy Policy regularly to stay informed of any updates.
If you have any questions, feedback, or concerns, please contact our Customer Care team at hello@oneofothers.com.